FAQs
Find quick answers to common questions about our products, solutions, and support.
Explore our FAQs to get the information you need—fast and clearly.
Frequently Asked Questions
Our FAQ covers products, customization, quality control, and after-sales support.
If you still have questions, please contact us.
About RGB
What types of lighting control systems do you support?
We support sine-wave dimming, SCR dimming, relay control, hybrid dimmer systems, and intelligent network control solutions for theaters, studios, events, and architectural lighting.
Can your dimmer cabinets integrate with third-party lighting consoles?
Yes. Our systems follow international protocols and can seamlessly integrate with major global brands through DMX, RDM, Art-Net, and sACN.
Do you offer customized solutions for specific projects?
Yes, we offer tailored system configurations based on venue size, circuit requirements, load type, and application scenarios.
What after-sales support do you provide?
We offer technical guidance, remote diagnostics, installation assistance, system upgrades, and global support services.
How do you ensure product stability during large-scale events?
All products undergo rigorous testing, long-duration load simulation, and multi-standard verification to guarantee stable performance in demanding environments.
Distributors
Can distributors request customized products?
RGB primarily offers standardized products. Customization requests are rare and evaluated on a project-by-project basis.
Does RGB provide installation or commissioning services?
No. RGB only supplies dimming cabinets and technical documentation. On-site installation is handled by local integrators.
Do you offer regional exclusive agency agreements?
Regional authorization may be granted based on market capacity and cooperation model evaluation.
What is the minimum order quantity for cooperation?
Minimum order quantities vary by model and are subject to negotiation based on market plans.
What are the after-sales support methods?
Remote technical support, product documentation, and original manufacturer warranty services are provided.
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WhatsAPP/Phone
Intelligent Control. Brilliant Performance.
RGB specializes in stage lighting control systems, delivering intelligent, reliable, and high-performance solutions for theaters and performance spaces worldwide.
Contact
Email:
Tel：
+86 20 3928 0245
+86 20 3928 0247
Address:
No.3, Huashan Road, Shilou Town, Panyu, Guangzhou, China.
Whatsapp: +8615975520131